Terms & Conditions

FAQ – Loans

You have a right to know how we will use your personal information. It is important that you read these terms and conditions as they set out how we may use your information.

How we use your information

We may send you information about products of ours which may be of interest to you. You have a right at any time to stop us from contacting you.

You grant us permission to contact your employer named in your Employment Details at anytime as may be reasonably required by Us.We will store and process your information on Logbook Lending Ltd’s computers and in any other way.

By "your information" we mean personal and financial information we

(a) obtain from you or from third parties, such as credit reference agencies (who may search the Electoral Register), fraud prevention agencies or other organisations when you apply for an account or any other product or service or which you or they give to us at any other time or

(b) learn from the way you use and manage your account(s), from your transactions and from the payments made to your account. We will use your information to manage your account(s), give you statements and provide our services, for research, assessment and analysis (including credit and/or behaviour scoring, market and product analysis) and to develop and improve our services to you and other customers and protect our interests.

Third Party Disclosure:

Please note that we may disclose your personal information to the following;

(a) People who provide a service to us or are acting as our agents, on the understanding that they will keep the information confidential. If they are located in another country we will make sure that they agree to apply the same levels of protection as we are required to apply to information held in the UK and to use your information only for the purpose of providing the service to us;

(b) Anyone to whom we transfer or may transfer our rights and duties under this agreement.

(c) We may also give out information about you if we have a duty to do so or if the law allows us to do so.Calls between us may be recorded and/or monitored.


In submitting an application to us you give us permission to contact you regarding products we, or certain partners, offer where we feel such products may be of interest to you. If you do not wish to receive any such information please advise us accordingly.

Credit Reference and Fraud Prevention Agencies

When you apply for a product or service you confirm that all the information you have given is true and complete. When you apply for a product or service you authorise us to check the following records about you and others (see below);

a) our own;

b) those at credit reference agencies (CRAs). When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders. They supply to us both public (including the electoral register) and shared credit and fraud prevention information.

c) those at fraud prevention agencies (FPAs).We will make checks such as; assessing this application for credit and we may also make periodic searches at CRAs and FPAs to manage your account with us. If you tell us that you have a spouse or financial associate, we will link your records together so you must be sure that you have their agreement to disclose information about them. CRAs also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link. Information on applications will be sent to CRAs and will be recorded by them. Where you borrow from us, we will give details of your accounts and how you manage it/them to CRAs. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs and FPAs to perform similar checks and to trace your whereabouts and recover debts that you owe. Records remain on file for 6 years after they are closed, whether settled by you or defaulted. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:

(a) Checking details on applications for credit and credit related or other facilities

(b) Managing credit and credit related accounts or facilities

(c) Recovering debt

(d) Checking details on proposals and claims for all types of insurance

(e) Checking details of job applicants and employeesWe and other organisations may access and use from other countries the information recorded by fraud prevention agencies. Your data may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law or where permitted under the terms of the Data Protection Act 1998.

How to Find Out More

This is a condensed version and if you would like to read the full details of how your data may be used, or if you want to receive details of the relevant FPAs write to our Customer Relations Department, Logbook Lending Ltd at 2 Mountview Court, 310, Friern Barnet Lane, Whetstone, London, N20 0YZ.

You can contact the CRAs currently operating in the UK; the information they hold may not be the same so it is worth contacting them all. They will charge you a small statutory fee. Equifax PLC, Credit File Advice Centre, PO Box 3001, Bradford, BD1 5US or call 0870 010 0583 or log on to http://www.myequifax.co.uk/ Experian, Consumer Help Service, PO Box 8000, Nottingham NG80 7WF or call 0870 241 6212 or log on to http://www.experian.co.uk/

Logbook Lending is a responsible lender. It is important that you do not take on more borrowing than you can afford. Remember if you run into difficulties with your repayments, please contact us immediately. - See more at: http://Logbook Lending.co.uk/tandcs.html#sthash.CTqfMdng.dpuf

Responsible Lending

The company is Log Book Lending Ltd, and this is the name that will appear on your statement for any payments made by card.Log Book Lending Ltd will refund payments that have been made fraudulently only.

Card payments should be debited from the relevant account on the day the payment is made. Log Book Lending Ltd will always strive to take funds from an account the same day payment is made.If you have a recurring payment arrangement (where a card is rebilled at set intervals) you have the right to cancel this process at any time.

To do so you should contact us on 020 8731 2557, or by email to info@Logbook Lending.co.uk.

If you have any queries regarding billing you may also contact us on the above detailed telephone number and email address.

Log Book Lending limited does not intend to enable you to contravene any applicable law. You are responsible for your activity and you are also responsible for ensuring that you are not contravening any law or legislation in your conductor actions. Before relying on any information contained on our Website you should consult the relevant rules in your jurisdiction.

If you attempt a payment which fails you will not be charged any fee by us for the failed payment itself, though fees and charges for late and missed payments are separate to charges specifically for failed payments and may be incurred. You may be charged by your bank or other associated parties for failed payments or unauthorised use of overdraft facilities. We will not be responsible for any such fees or costs incurred.You must always be aware that making payment on your account is your responsibility. Missed payments may incur fees and charges, and could put any security used for the loan at risk.If you are having difficulty making payments you should contact us immediately so we can assist you.Company InformationWe are registered at Companies House under number 7409180. Our main business is consumer lending and we provide credit facilities to debtors in return for the repayment of the credit and the payment of interest. We are authorised by the Office of Fair Trading, and our Consumer Credit Licence Number on its register is 0652636.

Changes to Our Code of PracticeThe Addendum sets out the enhanced consumer protections for loan customers and sits within or alongside the trade associations’ existing Codes of Practice. The new standards in this Addendum will be implemented by 26 November 2012.

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Alison from this company was extremely flexible and made the ordeal of having to use this method of borrowing money bearable.

David Boardman
Friendly , efficient and great customer service

Dealing with Alyson at log book loans is effortless she makes the effort every time to try and help or assist with my requests.
Many other companies out there but I return a customer due to the fast friendly service.

John Harrison
Unequivocal business

No strings attached, in your face service. APR is clear to see and had no trouble with payments. Mr Paul Zimbler was very helpful and upfront and even insisted I only take out a loan if absolutely necessary. Completely ethical and unambiguous, I would highly recommend Logbook Lending to anyone who is in the situation I was in. Thanks


Why Use

No early settlement fees
Pay early pay less
Employment records not checked
Bad credit, CCJ’s, arrears, defaults
Established 30 years with 14 branches
No hidden extras
Fast ,friendly and professional service
Confidentiality assured

Responsible Lending Policy

Logbook Lending complies with Consumer Credit Trade Association and therefore compliant with it’s recently released ‘Code of Practice’. We are committed to ethical and responsible lending and to providing the highest levels of professional customer service.


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